1. Introduction
We take your privacy, data security, and trust seriously. Able is compliant with Australian, UK and EU privacy regulations. We are also happy to comply with them if requested eg. a data destruction requests etc.
You can find further info on our privacy policies here:
2. What data we collect & hold
We collect and process Personal Information and, in some cases, Sensitive Information (e.g. feedback, assessments, health or wellbeing data) obtained through:
Your direct input (forms, surveys, feedback, profile data, coaching inputs)
Interactions with our platform (usage data, login history, activity, preferences)
Third-party integrations or services (e.g. calendar systems, email, Zoom, Microsoft)
Automated tools like cookies or analytics to understand site/app usage
We aim to collect only what is necessary for the services you request.
3. How we use data
Data is used for multiple purposes, including:
Delivering our services (coaching, learning modules, feedback, reports)
Generating recommendations, nudges, and insights
Communication: sending emails, reminders, notifications
Operational and administrative tasks (accounting, billing, support)
Research, improvement, and analytics (often using anonymised or aggregated data)
With your consent, optionally sharing data with third parties (e.g. your employer, coach, service providers)
4. Security & storage
We store data securely in Microsoft Azure in Australia (or as otherwise specified in our agreements).
We use technical and organisational safeguards to protect against unauthorized access, loss, or misuse (e.g. encryption, access controls, staff training, audit logs).
Our Security page gives more detail on encryption, backups, access control, incident response, and third-party audits.
5. Sharing & disclosure
We may share your data with:
People or entities necessary to deliver the service (coaches, connected software providers)
Vendors or service providers (e.g. hosting, analytics, payment processors)
Legal or regulatory bodies when required (e.g. for compliance, courts)
In aggregated / anonymised form for research or reporting
We only provide external parties with the minimum necessary information, and only under agreements that require them to protect the data in line with privacy laws.
6. International / cross-border transfers
Where data is transferred outside Australia (or outside your home jurisdiction), we apply safeguards (e.g. contractual obligations, data protection measures) to ensure your data remains protected in line with applicable privacy laws (such as the GDPR or the Australian Privacy Act).
7. Your rights & choices
You have rights over your personal data, including:
Access or request a copy
Rectification (correcting errors)
Deletion (erasure)
Restricting or objecting to processing
Portability (getting your data in a structured format)
Withdrawing consent (for uses based on consent)
You can also control what features or sharing you allow (e.g. whether your data is shared with your employer or coach).
If you believe we’ve handled your data incorrectly, you can make a complaint — see our full Privacy Policy for how to contact us or escalate to privacy regulators.
8. Automated / AI processing & coaching
Because Able uses AI-driven coaching features and recommendation engines, we:
Only send the data needed into the AI system
Apply privacy, pseudonymisation or masking techniques where possible
Maintain transparency about how those AI outputs are generated and, where applicable, provide human oversight
Keep logs, review and audit the AI components continually to check for bias, errors or security issues
If you are subject to GDPR, you are entitled to greater transparency and safeguards around profiling / automated decision making.
9. Changes & updates
We may update our policies or practices over time. When we do:
We’ll post the updated Privacy Policy, Terms or Security statements publicly
We’ll indicate the “Last updated” date
We may notify you (by email or in-app notice) if changes are material
We encourage you to review these documents periodically.
10. Contact & support
If you have any questions, requests, or concerns about your privacy or data:
Reach out via our support channels (email, in-app contact)
In your request, include enough detail so we can identify your account but do not include sensitive data in your request
We may need identity verification before fulfilling your request
You also have the right to lodge a complaint with the relevant privacy authority (for example, the OAIC in Australia, or the Information Commissioner in the UK/EU) if you believe your rights under applicable law have been breached.
You can contact us on: [email protected]
11. Our Policies
You can find further info on our privacy policies and agreements here: