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About the 360° Feedback Process

Learn about the 180º or 360° feedback process.

Updated this week

Able has comprehensive features and norms for 180º and 360° feedback process with standard and specific leadership and management profiles. A Participant's access to these features depends on the Learner Plan they are allocated.

About the Feedback Process

1. What It Is

180º or 360° feedback is a structured process where you receive feedback on your leadership & management capabilities and behaviors from multiple perspectives

  • A 180º feedback process is when the feedback on your capability and behaviours is provided by just one other person, generally your manager.

  • A 360º feedback process is when the feedback on your capability and behaviours is provided by multiple other people. This provides a full-circle view (“360 degrees”) of how you are seen at work.


2. Who Provides Feedback

Feedback usually comes from four groups:

  • Self – Your own reflections and ratings on your capability and behaviours.

  • Manager – Your direct leader’s view of your performance and leadership.

  • Peers – Colleagues you collaborate with across teams.

  • Direct Reports – Team members you lead or manage.

Sometimes, other stakeholders (clients, partners) may also be included if relevant.

In Able your response is displayed as a "Self" score and your raters are displayed as "Raters".


3. How It Works

  1. Survey Sent

    • You and your chosen raters complete an online survey covering leadership skills, behaviors, and impact.

  2. Confidential Feedback Collection

    • Rater responses are anonymous and confidential (except if you are doing a 180º profile with just your manager).

    • This encourages honest and constructive input.

  3. Scoring

    • Rater results are averaged to give you a clear picture of trends rather than individual comments.

    • Scores are compared against benchmarks (such as global norms).

  4. Report Generation

    • You receive an online report in Able with a summary of scores, comments, and benchmark comparisons.

  5. Debrief & Reflection

    • You review the report (often with a coach, HR, or your manager) to identify strengths, blind spots, and development opportunities.


4. Why It’s Valuable

  • Self-awareness – See where your perception matches or differs from others’.

  • Balanced perspective – Hear from multiple people, not just one voice.

  • Targeted development – Identify specific behaviors to strengthen or adjust.

  • Benchmarking – Understand how you compare against leaders globally.


5. What Happens Next

The most powerful part of a 180º or 360° feedback process is what you do with it:

  • Create a personal development plan in Able.

  • Focus on 2–3 key behaviors to strengthen.

  • Use the feedback as input for coaching, AI-coaching or training programs.

  • Revisit progress after 6–12 months to track growth.

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