What does the "Coaching Sessions" metrics card mean on the Upcoming dashboard?
If you have a Practitioner account you have a set of cards on your Dashboard that show some key metrics. The "Coaching Sessions" card in the "Metrics" section of the "Upcoming" dashboard shows the number of coaching "Sessions to Deliver" vs the "Total Lifetime Sessions":
Sessions to Deliver: means the total number of session in the future, across all your participants.
Total Lifetime Sessions: means total number of sessions in Able for you - both future and in the past, across all your participants.
Where can I see my rating?
If you have a Practitioner account you can see your evaluations and ratings on the Quality Reports page: https://app.helloable.co/Quality in the Insights section.
To navigate to this page go to:
Select the Insights tab in the main side navigation.
Search and select yourself from the dropdown.
Select the specific type of service you want to review (the square cards).
Click through the pages to review each report.
How can I see what the participants rated me for the last program - and if they have provided that feedback?
If you have a Practitioner account you can see the program overview rating on the https://app.helloable.co/ProgramOverview page for the particular Project.
To navigate to this page go to:
Select the Projects tab in the main side navigation.
Search and select the specific Project you require from the table.
Select the specific Program you require from the table.
Select the Overview tab in the main side navigation.
How can I resend the rating survey if they haven't done it yet?
If you have a Practitioner account and have the permission for a specific project or participant you can extend the close date for a survey evaluation from each individual participant page: https://app.helloable.co/CoacheeEdit
To navigate to this page go to:
Select the Participants tab in the main side navigation.
Search and select the specific Participant you require from the table.
A side panel will open on the right, click the "Full Profile" button in the bottom right.
Select the "Intake & Surveys" tab.
Select the "Evals/Pulse" tab.
Select the relevant Survey in the table.
Clicking the "Change" button and then change the close date.
Automated reminders will then go out again to this Participant and their Raters.
Note: only the people that have NOT completed the survey will get reminders.
What does the Overall Score mean on a 360º feedback profile?
Able's standard 180º or 360º Leadership and management profiles are generally rated on a ten (10) point likert scale. The primary number in each of the four sections or quadrants in the Overall Score card or matrix is the average score out of ten.
A 360º feedback process is when multiple people rate (the "Raters") one person (ie. the subject of the survey) on their leadership and management skills (the "Self").
A 180º survey feedback process is when one person (the "Rater" and generally the subject's manager) rates another person (ie. the subject of the survey) on their leadership skills (the "Self").
💡 Learn more about 180º and 360º the feedback process →
Below is the meaning for each of the four quadrants assuming you're looking at a survey about yourself:
Top-Left: Self Score
This is your own self-rating on the survey (e.g., 8.2/10).
It shows how you perceive your own leadership behaviors and effectiveness.
Useful for identifying your self-perception baseline before comparing with others.
This assumes you are the primary subject of the feedback process.
Top-Right: Self Norm (Global)
This is the global benchmark for self-ratings (e.g., 7.5/10).
It represents the average score given by leaders around the world who have rated themselves.
Comparing your Self Score vs. Self Norm helps you see if you tend to underrate, align, or overrate yourself compared to global peers.
Bottom-Left: Rater Score
This is the average score given by your raters (e.g., peers, direct reports, managers — 8.2/10).
It reflects how others actually experience your leadership behaviors.
This is often the most valuable quadrant for identifying strengths and growth areas, since it’s based on others’ perspectives.
Bottom-Right: Rater Norm (Global)
This is the global benchmark for rater feedback (e.g., 7.9/10).
It represents the average score that raters give leaders globally.
Comparing your Rater Score vs. Rater Norm shows whether others see you as stronger, similar, or lower than global averages.
How to Use the Overall Score card
Check Alignment Between Self and Raters
If your Self Score is much higher than your Rater Score, you may be overestimating your impact.
If your Self Score is lower, you may be underrating yourself and missing confidence opportunities.
Compare Against Global Benchmarks
Self vs. Self Norm → How realistic or self-critical you are compared to peers globally.
Rater vs. Rater Norm → How others experience you compared to leaders worldwide.
Spot Development Priorities
Stronger than both norms → a clear strength.
Lower than both norms → a potential development area.
Differences between self and others → an awareness gap worth exploring.
Learn more about the 180º and 360º feedback process →
Why does it say Self - when they are rating me?
The subject of a 180º or 360º Leadership & Management Profile is called the "Self" as you also rate yourself in the survey. You can also compare how you rated yourself to how other participants rated themselves (ie. self-rated).
Learn more about the 180º and 360º feedback process →
How can I see who to send the eval survey out to again and just send it to them?
To be completed.
What's the difference between Able's AI Coach and AI Support Agent (Fin).
Hello Able has two AI-generated agents:
an AI Leadership Coach (AI Coach), and
an AI customer support agent (Fin).
About Able's AI Leadership Coach
The AI Coach is an AI-generated Leadership coach. The AI Coach is trained to the following types of coaching:
Executive and leadership coaching.
Coaching on your development goals, based your development plan and monthly Pulse survey.
Mild welbeing, mindfulness and meditation coaching and guidance.
Coaching and task suggestions in weekly emails (AI-generated Nudges), based on your response to your monthly Pulse survey.
Coaching on results from your own Leadership & Management 180º or 360º feedback Profile/s.
General advice related to leadership, management, strategy and work.
The AI Coach is NOT designed for user support, medical advice, psychology advice, financial advice, legal advice or critical HR issues.
To message the AI Coach log into your Helloable.co account and go to the AI Coach page here: https://app.helloable.co/ParticipantAICoach
This requires one of the top two Learner Plans ie. the AI Coach plan or the Pro plan.
Learn more about the AI coach here: https://www.helloable.co/ai-coach
About Able's User Support Agent (Fin)
Fin is an AI-generated support agent. Fin is trained to handle customer and user support questions and help about:
Information and help about the Able platform, product and features.
Information, help and guides about how to use Able.
Information and help about Able plans and pricing.
Fin is not designed for leadership or executive coaching.
Fin can be found in the bottom right of most pages on the Hello Able website (www.helloable.co) and the Hello Able application (www.helloable.co).
Can Able's AI Coach provide feedback on my 360º feedback results
Yes: Able's AI-generated Leadership Coach does provide message-based leadership coaching; executive coaching; coaching on your development goals (as recorded in your development plan and monthly Pulse survey); coaching on your specific results from your own Leadership & Management 180º or 360º feedback Profile/s; and other general advice related to leadership, management, work and general wellbeing.
If you have an Able account and Learner Plan that includes AI Coaching you can ask Able's AI Coach coaching questions.
Able's AI Coach also knows and understands your 180º and 360º feedback results so it can give you some insights on the results and can also suggest actions to improve your leadership capabilities.
To message the AI Coach log into your Helloable.co account and got to the AI Coach page here: https://app.helloable.co/ParticipantAICoach