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Setup your Email Domain

Send program welcome emails, survey invites and micro-learning from your your company email domain with your own custom email domain.

Updated over 3 weeks ago

About Custom Email Domains

Able automatically sends emails on your behalf from "[email protected]". If you would like these emails to come from your own domain eg. [email protected] then you will need to setup a custom domain in email.

To set this up you will need to arrange a call with our support team to help you setup your domain and DNS hosting.

  • Effort required: generally 1-2 hours.

  • Requirements: Ownership and access to your own unique domain.

How it works

Email hosting services use security processes to filter malicious senders and spam. If you send emails from an unauthenticated domain, you may experience delivery issues. Domain authentication proves that you're a legitimate sender, and it can improve your email delivery.

Email domain authentication with Able requires you to add 2 CNAME records and 1 TXT record to your domain’s DNS records. Authentication can only be added to domains that you or your business own and control.

Public email services like Gmail and Yahoo can't be authenticated.

What is email domain authentication

The process that email providers use to validate the authenticity of an email sender. This is achieved by adding records to the Domain Name System (DNS).

What is a DNS record

A Domain Name System (DNS) record is a piece of information that connects a domain name to an IP address. DNS records are stored on DNS servers, which act as an internet directory.

Next steps

If you want to setup your own email domain in Able schedule a call with our support team. Prior to the call please email our support team at [email protected] with the name of the email domain you'd like to use and your DNS hosting provider.

Book a call

Book a call with the Able support team to walk you through the setup.


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